Privacy Policy

Last updated: October 2024

Introduction

Cerulean-atoll is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry
• Email address for correspondence
• Property address where services are to be provided
• Service preferences and requirements
• Payment information when you engage our services

How We Use Your Information

The information we collect is used to:

• Respond to your enquiries and provide quotations
• Deliver the garden services you request
• Communicate about appointments and service updates
• Process payments and maintain financial records
• Improve our services based on feedback
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following bases:

• Contract: to fulfil services you have requested
• Legitimate interest: to respond to enquiries and improve our services
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given specific consent for particular uses

Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist with our operations
• Professional advisors such as accountants
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Enquiry data is typically retained for two years unless you become an active client. Client records are retained for seven years following the end of the service relationship to meet accounting requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

For questions about this privacy policy or to exercise your data protection rights, contact us at:

Cerulean-atoll
42 Buchanan Gardens
Glasgow, G12 8QQ
[email protected]

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.